Refund policy
MatchDay Ready – Returns & Refund Policy
Last updated: 10/02/2026
We want you to feel confident ordering from MatchDay Ready. This policy explains your rights and how returns and refunds work.
Nothing in this policy affects your legal rights under UK consumer law.
Your Right to Cancel
Under UK law, you have the right to cancel your order within 14 days of receiving your items, for any reason.
Once you’ve told us you want to cancel, you have a further 14 days to return the items to us.
Condition of Returned Items
To receive a full refund, items must be:
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Unused and unworn
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In their original condition
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With all tags attached
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In original packaging
You can inspect items as you would in a shop, but if an item shows signs of use, we may reduce the refund to reflect any loss in value.
Items We Cannot Accept Back
We’re unable to accept returns for:
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Personalised or custom-made items
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Perishable goods
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Unsealed items that cannot be returned for hygiene reasons
This does not affect your rights if an item is faulty or not as described.
How to Return an Item
To start a return, please contact us with your order number:
📧 alex.wright@matchdayready.co.uk
Returns should be sent to:
1 Bruxby Street
Leicester
United Kingdom
LE7 1NB
Return Postage Costs
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For non-faulty items, return postage costs are the customer’s responsibility.
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If an item is faulty, damaged, or not as described, we will cover reasonable return postage costs.
Refunds
Once we receive your returned item, we’ll process your refund within 14 days using the original payment method.
We will refund:
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The cost of the item(s)
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The cost of standard delivery (if applicable)
Any upgrade delivery charges are non-refundable unless the item is faulty.
Faulty or Damaged Items
If your item is faulty, damaged, or not as described, please contact us within 30 days of delivery.
In these cases, you are entitled to a full refund or replacement, including delivery costs, in line with the Consumer Rights Act 2015.
Contact Us
If you have any questions about returns or refunds, please get in touch: